Troubleshooting
7 minute read
Last updated on September 27, 2022
Application Install Error
| Issue | Explanation |
|---|---|
| The application cannot be started after the message “Please wait”. | This error will occur if the device is configured to use the proxy. To fix this issue, set the “localhost, 127.0.0.1” to the “No Proxy for following domain” setting in the proxy settings of the web browser. This error has been reported when using the following applications: “Copy Shadow Removal”, “Create a Booklet”, “Memory RX Box” and “Secure Print Box”. |
Konica Minolta MarketPlace Installer Error Message Explanations
| Error Message | Explanation |
|---|---|
| Another application has installed a screensaver on this device. | This error will occur if another application has installed an OpenAPI screensaver. Since MarketPlace also has screensaver functionality, it cannot be installed unless the other application is first removed. |
| A problem occurred while updating the label for the device’s App Button. | This indicates that an error occurred while trying to change the value of the device’s OpenAPI application launcher text. It is non-fatal, and basic MarketPlace should still work. |
| Client Sockets required. | This occurs when the device’s IWS settings have Client Sockets disabled. To fix this issue, set the “Connect IWS apps to network” setting to ‘Allow’ in the IWS settings of the device. |
| Connection Failure. | This indicates that the device cannot connect to the Internet. If you are using an older machine, this message will appear even after restoring the Internet connection; in this case, you must reboot the machine in order to access MarketPlace. |
| Could not contact LMS server. | This indicates that there was a failure in connecting to the LMS server on the Internet. Please ensure that you have an active, direct Internet connection, then run the process again. |
| Could not determine IWS application port. | This occurs when the device is reporting that it is enabled for IWS 2.0, but the application cannot determine the necessary details for installation. Make sure that the device has the i-Option ROM installed, and that IWS is enabled on the device in Service mode. |
| Could not obtain request code from device. | This indicates that there was a failure getting the required LMS request code from the device prior to installation. This is required in order to install the MarketPlace on IWS 2.0 machines. If this occurs, you will need to contact support for assistance with LMS. |
| Failed to enable IWS. | This indicates that the attempt to auto-configure the device to enable IWS failed. You should configure IWS via PageScope Web Connection, and reboot the device prior to attempting to install again. |
| Failed to install the application. | This can occur if the code obtained from the LMS server does not match what the machine is expecting. Please reboot the device and try again. |
| Failed to remove the application. | This indicates that a failure occurred when deleting the application from the machine. This can happen if the device’s WebAPI is not responding correctly. Reboot the device and try again. |
| Failed to upload application configuration to the device. | This occurs if the main MarketPlace application was installed, but the configuration for the application failed to upload. Please reboot the device and try installing again. If that does not work, uninstall the application, reboot, and then install again. |
| In order to fully enable SSL on this device, PageScope Web Connection . . . | To install MarketPlace on the device, SSL must be correctly configured. In this case, the installer will not be able to correct the settings, and you will need to adjust the settings. |
| Invalid Application. | The MarketPlace data file is corrupt. Reinstall the MarketPlace Installer. |
| IWS not enabled on this device. | This will be shown for the C754 series and later if IWS is not enabled. Depending on the details of the message, IWS may need to be enabled via Service Mode or Admin mode of the device. |
| Device Firmware does not support IWS. | This will be shown for the C754 series and later if the i-Option ROM is not installed. |
| Device no longer supported. | As of January 1, 2016, due to deprecation of cryptographic protocols, this device will no longer be able to access the Internet. Please visit the Support page of the MarketPlace website for more information. |
| The application requires the LK-101v2 or LK-101v3 license kit to be installed. | This indicates that the device does not have the required license kit installed to enable the Web Browser. Install the appropriate license kit for the device and attempt to install again. |
| SSL Configuration error. | This is likely to occur when A4 devices are configured for OpenAPI to use SSL and the SSL subsystem is disabled under the device’s PKI settings. |
| The device could not be locked for updating. | This error is shown if the device is processing jobs or otherwise busy. |
| The device is currently locked. | This error is shown if another user is logged into the device. |
| The device is currently in use. | This error is shown if the device is processing jobs, a user is logged in, or the device is otherwise busy. |
| The provided device Admin password is incorrect. | This error is shown if the administrator password entered does not match the device’s administrator password. |
| The device could not be contacted with the provided address. | This occurs if the address entered could not be accessed. |
| The device does not support OpenAPI 3.7. | This error occurs if the device does not contain the version of OpenAPI that is required for setup. |
| The device does not support OpenAPI Setup version 3.8 | This message is displayed when the device is not configured to use IWS and does not support OpenAPI 3.8. In order to correct this issue, please enable IWS via PageScope Web Connection. |
| The device does not support the web browser. | The device does not have the correct i-Option ROM installed. Please ensure that the firmware on the device meets the requirements listed in this Guide before proceeding. |
| The device has an error and cannot be locked. | This error will occur if the device has an error displayed on the panel. Correct the error indicated by the device and try again. |
| The MFP is unexpectedly indicating that it needs to be rebooted. | This error can occur if the device determines that one of the settings being altered during install requires a reboot. This is not normal, and the device will need to be manually restarted. Please restart the device and then run the install again. |
| The device’s version of IWS is not supported. | This error will occur if the device is running firmware that does not currently support the MarketPlace. Please install firmware listed in this guide. |
| The provided device WebDAV password is incorrect. | This indicates that the default WebDAV password has been changed, or that the WebDAV password entered into the application is incorrect. Please adjust the password and try again. |
| This application requires a hard drive to be installed on the device. | This indicates that the hard drive is not installed. Please install the hard drive for this machine and try again. |
| This application requires extended memory to be installed on the device. | This indicates that the extended memory is not installed. Please install the appropriate upgrade kit for this machine and attempt to install the MarketPlace once this is complete. |
| This device does not support IWS. | This will be displayed if the Konica Minolta MarketPlace Installer is used with an device that does not support IWS. |
| Unable to create a screensaver launcher on this device. | This indicates that an error occurred when creating the screensaver launcher. It is non-fatal, and the basic MarketPlace should still work. |
Languages in the MarketPlace Installer
In the MarketPlace Installer, some languages display properly only if the language selected in the Installer matches (or nearly matches) the language associated with the system locale specified in the Windows operating system.
For example, if Windows is set to Chinese, Installer should be able to load other Asian languages. However, if Windows is set to English, Installer may not be able to load any of the Asian languages.
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