Service Accounts

3 minute read Last updated on March 13, 2024

Use the Service Accounts tab on the Activity page to view pending and approved service technicians. The tab is visible only if a Konica Minolta device service technician has sent a request to the email account associated with your MarketPlace account, asking you to grant the technician temporary access to your MarketPlace account in order to assist you with installations and maintenance on MarketPlace devices.

The permission allows the technician to remotely access your account on the MarketPlace site, and also to log in to your devices using your MarketPlace account. These accesses allow the technician to expedite the onboarding of MarketPlace to your devices and provide a better customer experience.

For example, if you have purchased one or more Konica Minolta MFPs and have indicated you want MarketPlace apps installed on the devices, a technician may contact you to request access to your MarketPlace account. The request email includes information about the request for permission, and asks that you accept or reject the request. If you reject the request, MarketPlace sends an email with this information to the technician. If you accept the request, MarketPlace sends an email with this information to the technician, and the technician is granted access to your MarketPlace account for the duration specified in the email, for example, 5 days.

Later on, if you purchase additional devices, or simply want assistance installing or uninstalling apps on your devices, you can contact your Konica Minolta representative, who can contact the technician, who can then request access to your MarketPlace account.

While accessing your account, the technician may perform one or more of the following, depending on your request for service:

  • Link your devices to MarketPlace.
  • Redeem purchase codes on MarketPlace.
  • Install one or more free or purchased apps onto the devices.
  • Configure settings for apps installed on the devices.
  • Configure a device’s control panel to include shortcuts to your installed MarketPlace apps.

Pending Technicians

The Pending Technicians table lists technicians who have emailed an access permission request to the email account associated with your MarketPlace account. The email includes links to accept or reject the request. In addition, an ellipsis button is available for each technician in the table, and provides the following options:

  • Approve Request

  • Reject Request

  • Details

If you reject the request, MarketPlace:

  • Sends an email to the technician,
  • Removes the technician’s name from your Pending Technicians table.

If you accept the request, MarketPlace:

  • Sends an email to the technician,
  • Moves the technician’s name from your Pending Technicians table to your Approved Technicians table,
  • Grants the technician access to your MarketPlace account for the duration specified in the email request, for example, 5 days.

Note: Permission request emails are valid for 5 days.

Approved Technicians

The Approved Technicians table lists the technicians whose request for access to your MarketPlace was approved by you and has not expired. An ellipsis button is available for each technician in the table, and provides the following options:

  • Details - Displays information on the Service Account request:
  • Remove Access - Removes the technician’s access to your account.

Service Account Operations

Once a technician completes an operation on your MarketPlace account, the Service Account Operations tab appears on the Activity page. Click on the tab to view logs of operations performed by the technician. See the following illustration: