Managing Apps and Licenses Remotely

You can use the MarketPlace site to manage your MarketPlace products remotely - without having to physically access your devices. You can manage any device or device group to which you have administrator access. If your admin rights to a device are in a pending state, you can still install apps and licenses on the device. Once you gain admin rights to the device, those apps become available for use on the device.

The Apps & Licenses drop-down menu on the MarketPlace menu bar provides access to tools you can use to remotely manage all of your MarketPlace apps, licenses, and MFP UIs. Of course, you can also manage your MarketPlace apps and licenses directly at the device. However, this help topic describes your options for remote management of your MarketPlace products.

The Apps & Licenses drop-down menu appears in the illustration below. Note that this menu displays options only for products you have purchased.

Note: If you experience a delay in the completion of an update or operation on a device, check the Device page in the App Manager. You can view or edit the Max Refresh Rate setting, and/or force pending operations to execute via the Sync Now button.

The Apps & Licenses drop-down menu appears in the illustration below:

The Apps & Licenses drop-down menu consists of the following sections:

• Available - Provides access to the MarketPlace products associated with your account, including purchased apps, licenses, and MFP UIs. When you click on a product type, the Apps & Licenses page appears for that product type. If no product types appear in the Available section of the menu, then no purchased apps, licenses, or MFP UIs are currently available in your account.

• Free Trials - Provides access to the free trial products available for your account. Trial licenses are issued on a one-per-user, one-per-device, one-per-product basis.

• Copy App Settings - Accesses the Copy App Settings page, where you can copy an app’s settings configuration from one device to one or more devices or device groups.

• Operations - Accesses the Operations page, where you can view a list of the operations performed on your MarketPlace devices.

Apps & Licenses Page

The following illustration shows the Apps and Licenses page as it appears when you select Available/Apps from the Apps & Licenses drop-down menu.

Note: To access MarketPlace Online Help, click on the ? icon.

Apps Panel

Use this panel to select the products on which you want to perform an operation, for example, install the products onto devices.

Note: The name and content of the “Apps” panel varies based on your selection at the Apps & Licenses drop-down menu on the menu bar. The above illustration shows the panel as it appears when you select Available/Apps from the Apps & Licenses drop-down menu. By contrast, if you selected Available/MFP UI Licenses from the Apps & Licenses drop-down menu, the panel would be named “Licenses” and contain your purchased MFP UI Licenses.

Device Panels

The Apps & Licenses page contains the following device panels:

• Available

• Installed

The device panels are organized by device groups. Each device group in a panel displays a caret that, when you click on it, expands or collapses the device group to show or hide the devices in the group.

Available Panel

For all selected products, this panel lists the devices (if any) on which none of the products are currently installed. Devices in the panel are organized by device group. Any devices in the panel are eligible for installation of the selected products.

Installed Panel

Use this panel to select the devices on which you want to perform a selected operation, for example, uninstall an app. For all selected products, this panel lists the devices (if any) on which one or more of the products are currently installed, organized by device group.

Note: To activate the Installed panel and select devices, you must first select an operation from the Choose operation field. If none of the selected products are installed on any devices, the Choose operation field is inactive.

• Choose operation - Use this field to select the operation you want to perform on the selected products. The following options are available:

  • Unselect - Once you select an operation and devices on which to perform the operation, you can unselect the operation and the devices by clicking on the drop-down and selecting this option from the menu that appears.

  • Update - If updates are available for any of the selected products, this option is active. When you click on it, the Available panel populates with the appropriate products and the devices on which they are installed. For each product in the Installed panel, select the devices on which you want to update the product. When done, click on the Go button.

  • Uninstall - If any of the selected products are currently installed on your devices, this option is active. When you click on it, the Available panel populates with the appropriate products and the devices on which they are installed. For each product in the Installed panel, select the devices from which you want to uninstall the product. When done, click on the Go button.

  • Cancel operations - Once you initiate an operation, this option activates, enabling you to cancel the operation on selected devices - for as long as the operation is still running.

Installing Apps, Licenses, and UIs onto Devices

The following lists the basic steps for installing one or more MarketPlace apps, licenses, or MFP UIs onto one or more devices via the MarketPlace site. Detailed descriptions follow this section.

1. Click on Apps & Licenses on the MarketPlace menu bar. The Apps & Licenses drop-down menu appears:

2. From the menu, select the type of product you want to install. The Apps & Licenses page appears displaying three panels. The panel on the left takes the name of the selected product type, for example “Apps”. This panel lists the items associated with the selected product type, restricted to products available in your MarketPlace account. For purposes of this instruction, assume you selected “Apps”.

3. In the Apps panel, select one or more products. the following occurs:

   a. The Available panel populates with the devices on which none of the selected products are installed, restricted to devices for which you are an administrator.

   b. The Installed panel populates with the devices on which at least one of the selected products is already installed, restricted to devices for which you are an administrator. Note that the Installed panel does not activate until you select an operation from the Choose Operation field.

4. In the Available panel, select the devices on which to install the selected products. When done, click on the Install button to confirm your selections. If the Install Options window appears, you can to create shortcuts to the products you are installing and position them on a device’s Home screen, providing quick access to the products. When done, click on the Install button to initiate the installation and generate the shortcuts.

5. When you initiate the installation process, the following occurs:

   • The products are installed on the selected devices.

   • The devices are removed from the Available panel for the selected products.

   • The quantity of licenses available for each product is reduced by the quantity of devices on which it was installed.

Note: You can also install apps at the device panel.

Installing a Single Product

The Available panel lists the devices (if any) on which none of the selected products is currently installed, and are thus available for installation of the selected products. If you select or deselect products from the Apps/Licenses/MFP UIs panel, the Available panel updates accordingly.

The following steps indicate how to install a single product (an available app) onto a single device:

1. Assume you have selected “Apps” as your product type. Select a product from the Apps panel. The Available panel populates with devices on which the product is not currently installed, organized by group.

2. Select a device on which to install the product. The Install button activates.

3. Click on the Install button. For certain devices, the Install Options window appears.

In the illustration below of the Apps & Licenses (Apps) page, note the following:

• The selected product is Connector for Dropbox. One license is available.

• The selected device is “MG-C300i” from the “a100” group.

• For the “a100” group, the group checkbox is blue and it contains a bar, indicating a “mixed” state for the group (that is, some but not all devices in the group are selected). The checkboxes for the other devices in the group are gray and not selectable, indicating the maximum number of licenses available to install (one) has been reached and no other licenses for the selected product are available for installation.

• For the “Not Grouped” group, all checkboxes are gray and not selectable, indicating the maximum number of licenses available to install (one) has been reached and no other licenses are available for installation.

• The Install button is active, indicating at least one device has been selected for installation.

Installing Multiple Products

To save time and effort, you can install multiple products on multiple devices or device groups in a single process. Do the following:

1. Assume you have selected “Apps” as your product type. Select products from the Apps panel. The Available panel populates with devices on which none of those selected products are currently installed. That is, if at least one of the products is currently installed on a device, that device does not appear in the Available panel. The devices that appear in the panel are organized by device groups.

2. Select multiple devices on which to install the product. The Install button activates.

3. Click on the Install button. For certain devices, the Install Options window appears.

In the following illustration of the Apps & Licenses (Apps) page, note the following:

• In the Apps panel, two products are selected. One product has seven licenses available, the other has four.

• In the Available panel, note the following:

  • The Group Header selection box (in the gray bar) is gray and not selectable. Although five devices are available in the group, the maximum number of selectable devices is restricted by the product with the fewest available licenses (four). Thus, because checking the Group Header selection box selects all devices (five) but the maximum number of devices that can be selected is four, the selection box is gray.

  • The device groups are expanded to show the devices within each group.

  • The “Not Grouped” selection box is checked, indicating all devices in the group (four) are selected.

  • The selection boxes for the “IT5 Devices” group and the device within the group are gray, indicating the maximum number of licenses available to install (four) has been reached and no other licenses are available for installation.

  • The Install button is active, indicating at least one device has been selected for installation.

Using Selection Boxes

Each panel on the Apps & Licenses page contains selection boxes you use to configure the operation you want to perform. The selections you make in one panel can affect the status of selections you make in another panel. See the following illustration:

Note the following:

• Gray boxes are not selectable. All other box statuses (empty, checked, and mixed) indicate the box is selectable.

• Box statuses can change based on the selections you make in the panels.

• Devices that do not support one or more of the products selected for installation appear in the Available panel but are not selectable.

• The Header selection box (in the gray bar at the top of a panel) selects/deselects all items in the panel. Note the following:

  • A blue, checked Header box indicates all items in the panel are selected.

  • A gray Header box indicates that, in at least one device group, one or more of the selected products has insufficient licenses available to install a license on all of the devices in the group. Thus, the Header box is not selectable.

• A Group selection box (next to a device group name) selects/deselects all devices in the device group. Note the following:

  • A blue, checked Group box indicates all devices in the group are selected.

  • A blue Group box containing a bar indicates a “mixed” state for the group. That is, some but not all of the devices in the group are selected.

  • A gray Group box indicates that at least one of the selected products has insufficient licenses available to install a license on all of the devices in the device group.

• A Device selection box (next to a device name) selects/deselects that device. Note the following:

  • A gray Device box indicates that at least one of the selected products has insufficient licenses available to install a license on that device.

Selection Box Statuses

• White check boxes are active and selectable.

• Gray check boxes are inactive and not selectable. They indicate sufficient licenses are not available to select the associated device. Gray check boxes appear only in the Available panel.

• Blue boxes containing a checkmark indicate a “selected” state. If the top box in a panel is checked, it indicates all items in the panel are selected. If a device group box is checked, it indicates all devices in the group are selected.

• Blue boxes containing a bar indicate a “mixed” state. They appear only for device groups, and indicate that some but not all of the devices in the group are selected.

• To deselect a checked box, click on it.

The following illustration shows the selection box statuses:

Selecting Devices in the Available Panel

When selecting devices in the Available panel, you are restricted by the number of licenses available for the products you have chosen to install. For example, if you select one product with four available licenses, you can install the product on up to four devices. However, if you select two products, one with four available licenses and another with one available license, then you are restricted by the product with the fewest available licenses (one). You can select only one device for installation, on which you can install two licenses - one for each product. In the following illustration, notice that one device is selected and all other device selection boxes are inactive:

Installation Options

Once you have specified all the products you want to install, the next step (optional) is to create shortcuts to the products on each of the devices you selected for installation.

Note: The Install Options window is not available for certain devices.

While all installed products are automatically assigned to the devices’s MarketPlace Home screen, shortcuts are an additional access option that provide quicker access to the products when powering on the device. The shortcuts appear as buttons on the device’s Home screen. While you are not required to create shortcuts for any of the products you are installing, you must complete the process for each device you selected for installation before you can execute the installation.

On the Apps & Licenses page, when you click on the Install button to install your products, the Install Options window appears. This window displays a simulation of a device control panel. Use the simulated control panel to position your shortcuts on the device’s control panel. You can choose to assign the product to a button on the device’s Home screen, for example a hard or soft key. See the following illustration as an example:

Note: For i-Series devices, shortcuts can be set only on the Classic panel and not on the Basic panel.

Supported Operations and Device Types

The options that appear on the simulated device control panel are determined by the following:

• Supported operations - Each product has a set of “supported operations” that determine how users can access it at the device (for example, via “hard” or “soft” keys on the device’s control panel). The operations that are supported for each of the products selected for installation determine which options appear on the simulated control panel.

  For example, if the Soft Keys operation is not supported for one or more of the products selected for installation, the option to assign a shortcut to the soft keys on a device will not be available for any of the selected devices.

  Note: If one or more of the products has no supported operations, the Install Options window will not appear for any of the selected products and the installation will begin automatically.

• Device type - Each of the devices selected for installation belongs to a device family, also known as the device type. “i-Series” is an example of a device type. Since devices can have different control panels with different selection options, the Install Options window organizes your selected devices into “device types”. Each device in a device family has a similar control panel and similar selection options. The Install Options window has a simulator for each of the device types.

  If the group of devices you selected for installation includes multiple device types, the Install Options window displays the control panel simulator for each of the device types, one at a time. You position the shortcuts for the first device type, and click the Continue button when done to access the control panel for the next device type. When you reach the final device type, the Install button appears instead of the Continue button.

So, when determining which options to display on the simulated control panel for a product, the Install Options window:

• First determines which of the device operations are supported for all selected products. If an operation is not supported for one or more of the products, the option does not appear.

• Organizes the selected devices into device types, and displays simulated control panels that reflect the options available for each device type, restricted by any operations not supported for the products.

Using the Install Options Window

The Key Assignments field indicates the model name of the device you are currently configuring. The App drop-down field displays the current product, ready to be assigned. If you click on a button, you assign a shortcut to the product.

Do the following:

1. At the App drop-down field, select the product you want to assign to a button.

2. Click on a button. The product name displays on the button. To assign the shortcut to a different button, click on that button. To remove the shortcut from a button, click on the button.

3. When finished with the product, click on the App drop-down to select another product.

4. Repeat Steps 2 and 3 for each product you want to assign to a button on the current device.

5. When finished with the device, click on the Continue button. The next device type appears, and the Key Assignment field updates to indicate the change.

6. Repeat Steps 1 through 5 for each device type until the Install button appears in place of the Continue button.

7. Click on the Install button to install the selected products on the selected devices and create the shortcuts specified on the Install Options window.

Notes on Installation Options

• If you assign a product to a button to which a shortcut is already assigned, you overwrite the existing shortcut. The app associated with the shortcut remains installed on the device.

• To view a second set of buttons, click on the caret.

Specifying a Default App or UI

You can set an application or custom MFP user interface (UI) as a default app. The default app appears at device power-on. Do the following:

1. At the App drop-down, select the app you want to be the default app.

2. Check the box to Set as default app/UI.

3. The Restrict MFP to default app/UI field activates. If you have an app such as a custom MFP UI you want users to use instead of the default, check this box. Otherwise, leave the box blank.

   Note: If you select the option to Restrict MFP to default app/UI, you disable hard key functionality for the device.

Uninstalling Apps and Licenses

The following lists the basic steps for uninstalling one or more MarketPlace apps, licenses, or MFP UIs from one or more devices via the MarketPlace site.

1. Click on Apps & Licenses on the MarketPlace menu bar. The Apps & Licenses drop-down menu appears.

2. From the menu, select the type of product you want to install. The Apps & Licenses page appears displaying three panels. The panel on the left takes the name of the selected product type, for example “Apps”. This panel lists the items associated with the selected product type, restricted to products available in your MarketPlace account. For purposes of this instruction, assume you selected “Apps”

3. In the Apps panel, select one or more products. The following occurs:

   a. The Available panel populates with the devices on which none of the selected products are installed, restricted to devices for which you are an administrator.

   b. The Installed panel populates with the devices on which at least one of the selected products is currently installed, restricted to devices for which you are an administrator.

4. At the Choose operation drop-down list, select Uninstall. The Installed panel activates.

5. In the Installed panel, select the devices from which you want to uninstall the selected products.

6. Click on the Go button.

See the following illustration:

In the above illustration, note the following:

• The selected product is Announcement. Four licenses are available.

• The selected operation is “Uninstall”.

• The Installed panel lists the product and the groups/devices on which the product is currently installed, organized by device group.

• The selected device is “MG-287” from the “a100” group.

• The Go button is active. Clicking on the Go button in this scenario would produce the following results:

  • Uninstall the product from the “MG-287” device.

  • Remove the device from the Installed panel for the Announcement app.

  • Update the number of licenses available for Announcement from four to five.

Notes:

• Once a product is uninstalled, any existing settings for the product are discarded.

• You can also uninstall apps at the device panel.

Updating Apps and Licenses

The apps available on the MarketPlace site are updated regularly. The Auto Updates feature is enabled by default but, if disabled for one or more devices or device groups, you can use the Apps & Licenses page to manually update the apps on those devices to the latest version.

Note: You can also manually update apps at the device.

To install updates to apps using the Apps & Licenses page, do the following:

1. Click on Apps & Licenses on the MarketPlace menu bar. The Apps & Licenses drop-down menu appears.

2. From the menu, select the type of product you want to update. The Apps & Licenses page appears displaying three panels. The panel on the left takes the name of the selected product type, for example “Apps”. This panel lists the items associated with the selected product type, restricted to products available in your MarketPlace account. For purposes of this instruction, assume you selected “Apps”

3. In the Apps panel, select one or more products, the following occurs:

   a. The Available panel populates with the devices on which none of the selected products are installed, restricted to devices for which you are an administrator.

   b. The Installed panel populates with the devices on which at least one of the selected products is currently installed, restricted to devices for which you are an administrator.

4. In the Installed panel, click on the drop-down at the Choose operation field. If updates are available for any of the selected apps, the Update option will be active on the list that appears. Click on the Update option to install the latest version of the app.

5. All of the selected products for which updates are available appear in the Installed panel. The devices on which the app is installed appear below the products, organized by device group. Devices for which the app has an available update are indicated by an Update icon. Choose the devices you want to update.

6. Click on Go.

In the following illustration, note the following:

• In the Apps panel, two apps are selected.

• At the Choose operation field, Update is selected.

• The Announcement app displays in the Installed panel.

• The “IT5 Devices” group is expanded, listing the bizhub C287 device. The Update icon appears, indicating the app is available for an update on the device.

Installing/Uninstalling Trial Licenses

Most MarketPlace products provide a free trial license (a “demo” version) you can purchase and test for thirty days. For these products, only one trial license is available per user, per device. That is, if you have already activated a trial license on a device, the option to install the trial will not be available for you on that device. You can always purchase a paid license.

To install a trial license for an application or custom MFP UI from the MarketPlace store, do the following:

1. Log into your MarketPlace account. If you do not already have one, you can create an account free of charge.

2. Click on Apps & Licenses on the MarketPlace menu bar. The Apps & Licenses drop-down menu appears.

3. From the Apps & Licenses drop-down menu, select the type of free trial license you want to install. The Apps & Licenses page appears displaying three panels. The panel on the left takes the name of the selected free trial type, for example “Apps”. This panel lists the items associated with the selected free trial type. For purposes of this instruction, assume you selected “Apps”

4. In the Apps panel, select one or more products, the following occurs:

   a. The Available panel populates with the devices on which no trial licenses for the selected products are currently installed or were previously installed, restricted to devices for which you are an administrator.

   b. The Installed panel populates with the devices on which at least one of the selected trial licenses is currently installed, restricted to devices for which you are an administrator.

5. In the Apps panel, select the products whose free trial license you want to install. The Available panel populates with all of the devices on which the selected trial licenses have not already been installed, restricted to devices for which you are an administrator.

6. From the Available panel, select the devices on which you want to install the trial license. Then, Click on the Install button. For certain devices, the Install Options window appears.

   In the following illustration, note the following:

   • Near the top-left side of the page, “Apps & Licenses | Free Trials | Apps” indicates your selection at the Apps & Licenses drop-down on the menu bar, which determines the contents of the Apps & Licenses page.

   • In the Apps panel, two trial apps are selected.

   • In the Available panel, the “2nd Floor East” group is selected.

To uninstall one or more trial apps/licenses, uninstall the license in the same way you would uninstall a paid license.

Note: Once a product is uninstalled, any settings made for the product are discarded. If you have a trial license and then purchase a paid license, your settings for the trial app will be transferred to the paid license as long as the trial app remains installed at the time of purchase.

Installing/Uninstalling i-Option Licenses

The i-Options page lists the i-Option licenses that are available for installation on a device. To access this page, select i-Options from the Apps & Licenses menu. This option appears only if you have purchased one or more i-Option licenses.

Support for i-Option Licensing

Caution! MarketPlace supports i-Option licensing only on devices on which i-Options are not currently installed, or on which i-Options were installed via MarketPlace. If the device contains i-Options that were installed in the factory, or later by a technician at the device, MarketPlace will not be able to install i-Options or uninstall the existing i-Options. Doing so can cause complications on the device. For information about removing existing i-Options from your devices, contact a Konica Minolta service representative.

Device Requirements

MarketPlace support for i-Option licensing is limited to devices on which the following is installed:

• MarketPlace Client v 5.6.0 or later.

• IWS (Internet Web Server) v 3.8.0 or later.

For more information, consult your product documentation.

Installation Requirements

In addition to the above device requirements, installation of i-Options onto devices using MarketPlace requires the following:

• Device administrators cannot be remotely accessing the device at the time of installation/uninstallation of i-Option licenses, for example via Web Connection. If an admin is logged in to the device, the process will fail. Once the administrator logs out of Web Connection, you can retry the operation.

• Due to device limitations, MarketPlace cannot determine if an installation/uninstallation succeeded or failed. However, device admins can access Web Connection for the device once the process has completed. The process can take up to an hour on its own, or you can access the App Manager at the device and run the Sync process to execute any pending operations for the device. Once completed, device admins can view a list of installed i-Options here (Web Connection/Maintenance/License Settings/List of Enabled Settings):

Installing i-Options

As an example, the following illustration shows the i-Options page, including the i-Option licenses available for installation on devices. Five licenses were purchased for each of the i-Options. Then, for 3 of the i-Options, 1 license was installed, leaving 4 licenses available.

In the following illustration, the MarketPlace user has decided to uninstall the LK-106 license from the bizhub 750i device:

To install one or more i-Option licenses onto one or more devices, do the following:

1. In the i-Options panel, select the licenses you want to install. The Available panel populates with the devices (if any) that support one or more of the selected i-Options, excluding the devices onto which those licenses are currently installed.

2. In the Available panel, select the devices onto which you want to install the licenses. The Install button activates.

3. Select Install to begin the installation. MarketPlace adjusts the quantity of licenses in the Available column accordingly. When the installation is complete, the devices reboot.

See also: Installing Apps, Licenses, and UIs onto Devices

Note: Due to device limitations, MarketPlace cannot confirm the success or failure of the operation. Instead, device admins can use Web Connection to view a list of i-Options currently installed on the device.

Uninstalling i-Options

To uninstall one or more i-Option licenses from one or more devices, do the following:

1. In the i-Options panel, select the licenses you want to uninstall. The Installed panel populates with the licenses (if any) currently installed on devices.

2. From the Choose Operation dropdown menu, select Uninstall. The Installed panel activates.

3. In the Installed panel, select the devices from which you want to uninstall the licenses. The Go button activates.

4. Select Go to remove the licenses from the devices. MarketPlace adjusts the quantity of licenses in the Available column accordingly. When the removal is complete, the devices reboot.

See also: Uninstalling Apps and Licenses

Notes:

• Due to device limitations, MarketPlace cannot confirm the success or failure of the operation. Instead, device admins can use Web Connection to view a list of i-Options currently installed on the device.

• To remove i-Option licenses from a device on which the MarketPlace Client has been removed, you must first reinstall the client (v 5.6.0 or later), then run the Uninstall process. Note that this applies only to i-Options installed via MarketPlace. To remove i-Options installed at the device by a technician, contact a Konica Minolta service representative.

Canceling an Operation

Once you initiate an operation in the Installed panel, you can cancel the operation on selected devices, provided the operation is still running. Do the following:

1. In the Installed panel, at the Choose operation field, click on the drop-down.

2. Select Cancel operations from the menu that appears. The Installed panel activates.

3. Select the devices for which to cancel the operation, then click on the Go button.

In the following illustration, note the following:

• An operation was initiated for the Announcement app.

• At the Choose operation field, the Cancel operations option is selected.

• On the App header in the gray bar, the selection box is checked, selecting all devices in the panel.

• The Go button is active, indicating at least one device is selected and the Cancel operation can be initiated.

Notes:

• To view and/or select individual devices, you must expand the view of the device groups by clicking on the caret.

• Once an operation completes, the option to cancel the operation is no longer available.

Copying App Settings

The Copy App Settings page is a selection option on the Apps & Licenses menu. You can copy an app’s settings from one device to any other device or device group on which the app is also installed. For example, if you intend to configure an app in the same way for multiple (or all) devices in your fleet, you can configure the app on one device and then copy the configuration to the other devices in a single process - a huge time saver. The Copy App Settings page appears in the following illustration:

To copy an app’s settings from one device to other devices, do the following:

1. Install the app on a device and configure it using the App Manager.

2. Install the app on all devices that you want to copy the app’s configuration settings to.

3. Click on Apps & Licenses on the MarketPlace menu bar. The Apps & Licenses drop-down menu appears.

4. From the drop-down menu, select Copy App Settings. The Copy App Settings page appears displaying the following panels:

   • Select App - Lists the apps for which the Copy App Settings feature is available.

   • From: Reference Device - Lists the devices (if any) on which the selected app is currently installed and has been configured. Devices in this panel are organized by device group.

   • To: Target Device - Lists the devices (if any) on which the selected app is currently installed, organized by device group.

5. In the Apps panel, select the app whose settings you want to copy. The From and To panels populate with the devices on which the selected app is currently installed, restricted to devices for which you are an administrator.

6. In the From panel, select the reference device (that is, the device containing the app settings you want to copy). The To panel activates.

7. In the To panel, select the target devices (that is, the devices to which you want to copy the app’s settings). The Copy App Settings button activates.

8. Click on the Copy App Settings button. The copy process begins and the Operations page updates with the copy status for each of the selected devices.

   • If the copy process was successfully initiated for all devices, the following occurs on the Copy App Settings page:

     • A green banner appears briefly on the screen.

     • A green check mark appears next to each selected device.

     • The Close button appears. To end the current operation, click on this button.

   • If the copy process was not successful for one or more devices, the following occurs on the Copy App Settings page:

     • A red banner appears on the screen.

     • A red icon appears next to the unsuccessful devices and Select devices with an error and try again appears in red.

     • To retry the copy process, select one or more failed devices and click on the Copy App Settings button.

Notes:

• Not all MarketPlace apps support the Copy App Settings feature.

• The Copy App Settings feature overwrites all of an app’s configuration settings on the target devices.

• The “Last Synced” timestamp indicates the last time the selected app’s configuration settings on the selected device were synced with MarketPlace. If you updated an app’s settings in the last few minutes and you want to include the changes when using the Copy App Settings feature, be sure to check the Last Synced timestamp to confirm the changes have been synced with MarketPlace.

• The “No Configurations” label appears in the To panel for any devices on which the selected app’s configuration settings have never been changed from the default settings and then synced with MarketPlace.

Using the Copy App Settings Feature

To give an example, assume that you have the bizhub Connector for Box app installed on all devices in the Not Grouped and 2nd Floor East device groups. The app is currently configured (via the App Manager) on all of these devices to allow public users of the devices to remain logged in. You would like to remove this permission from all of the devices.

To achieve this, you could manually access each device and change the setting, one by one. Instead, you can update the app’s configuration on one device, then use the Copy App Settings feature to update the setting on any or all the devices in your fleet.

In the Illustration below, note the following:

• In the Select App panel, the bizhub Connector for Box app is selected.

• In the From panel, the bizhub C300i device is selected. This is the device on which you removed the permission to allow public users to remain logged in to the device.

• In the To panel, both the Not Grouped and 2nd Floor East device groups are selected, which selects all devices in those groups. Note that the C300i device is not active, since that device is selected in the From panel as the reference device.

  The To panel contains all the devices to which the updated app configuration will be copied.

Viewing Device Operations

The Copy App Settings page is a selection option on the Apps & Licenses menu. It displays a chronological list of actions performed on devices via the MarketPlace site, and the status of each operation. The page lists only devices for which you are an administrator. The list includes operations currently in progress, so you can check the status of an operation, for example the Copy App Settings operation. See the following illustration for an example:

Note: Device operations performed at the device do not appear in this list.

Accessing the Operations Page

To access the List of Operations window, do either of the following:

• Click on Apps & Licenses on the MarketPlace menu bar. The Apps & Licenses drop-down menu appears.

  • Select Operations from the drop-down menu. The Operations page appears displaying a chronological list of actions performed on devices for which you are an administrator. If the list is long, you can use the Filters panel to restrict the list to selected criteria such as “devices” or “apps”.

Or

• On the Devices page, click on the Ellipsis button (Device) for a device.

  • Select View Operations from the menu that appears. The Operations page appears, displaying operations for the selected device. To view operations for other devices, use the Filters panel.

Viewing the Operations Table

The Operations page contains the Operations table. This table displays the following columns of information for each device operation:

• Status - A status icon displays. To view the name of the icon, hover your pointer over the icon.

• Action - The operation performed.

• App - The application for which the operation was performed.

• Device - The device on which the operation was performed.

• Created - The date and time on which the action was created

• Completed - The date and time on which the action was completed.

• Cancel - If the operation is still running, this column displays a Cancel button you can use to cancel the operation before it completes.

Device Operation Statuses

The following table lists the status icons that can appear in the Operations table, and describes each status:

Icon	Status	Description
	Complete	The operation completed successfully.
	Failed	The operation failed.
	Canceled	The operation was canceled by a user.
	Pending	The operation has not yet completed. For admins of the device, the Cancel button appears, providing the option to cancel the operation. For pending admins of a device, the Cancel button appears only for operations that they initiated.

Using the Filters Panel

Since the list of device operations in the Operations table can be long, the Filters panel provides various filter options to restrict the list, for example, to one or more devices. In the following illustration, the operations list is restricted to devices in the i-Series device group.