Managing Apps and Licenses at the Device

9 minute read Last updated on March 13, 2024

In addition to managing your MarketPlace apps and licenses remotely via the MarketPlace site, you can also manage your MarketPlace apps and licenses directly at the device via the MarketPlace App Manager. The App Manager installs on your device as part of the MarketPlace Client.

Use the App Manager to install, uninstall, or customize MarketPlace apps installed on a MarketPlace device. The App Manager also includes utilities to help you maintain your device for optimum use with MarketPlace. Note that to operate the App Manager on a device, you must have admin access to the device.

Note: If you experience a delay in the completion of an update or operation on a device, check the Device page in the App Manager. You can view or edit the Max Refresh Rate setting, and/or force pending operations to execute via the Sync Now button.

Logging In to the App Manager

To log in to the App Manager, do the following:

  1. Access the device’s control panel and tap the MarketPlace icon:
  1. The MarketPlace Home screen appears, displaying icons for the MarketPlace apps installed on the device as well as a button to access the App Manager. From the Home screen, you can launch an app to run on the device, or access the App Manager.

  1. Tap the App Manager button. The Authenticate screen appears.

  2. Enter your MarketPlace username and password into the available fields, the select Login. Note that you can also use your mobile device to log in by scanning the QR code and entering your credentials on the mobile device.

  3. If prompted, enter the device’s admin password into the available field. This step verifies the device’s admin password with MarketPlace. You may be prompted if one or more of the following are true:

    • This is your first log in to the device.

    • The admin password has changed.

    • You are logging in to an older device where multiple attempts to log in have failed and the device’s admin area has become locked.

  4. Tap the Login button.

Install Purchased Apps and Licenses

To install a purchased app or license at a device, do the following:

  1. Access the device and log in to the App Manager.

  2. Tap the Purchased tab to see your purchased apps.

    Note: The Purchased tab lists only the apps compatible with the device you are currently accessing.

  3. Tap the Install button next to the app you want to install.

The following illustration shows the Purchased tab listing apps that have been purchased and can be installed:

Installing Trials

Most MarketPlace products provide a free trial license (a “demo” version) you can purchase and test for thirty days. For these products, only one trial license is available per user, per device. That is, if you have already activated a trial license on a device, the option to install the trial will not be available for you on that device. You can always purchase a paid license.

To install a trial license of an app or device user interface (UI) at a device, do the following:

  1. To view a list of apps for which trial licenses are available, tap either the Purchased or ALL tab, and then tap the Trial button next to the app that you are interested in.

  2. To view a list of MFP UIs that can be installed as trials, tap the MFP UIs tab, and then tap the Trial button next to the MFP UI that you are interested in.

Note: Only one trial license is available per app, per user. If a user has already activated the trial license for an app, the option to install the trial app will not available for that user.

In the following illustration, the bizhub Connector for FileAssist and bizhub Connector for FilesAnywhere apps have a trial version available for installation. Note that for free apps such as the Announcement app, trial versions are not available.

Uninstalling Apps and Trial Licenses

To uninstall a licensed or trial version of an application or custom MFP user interface (UI) at a device, do the following:

  1. Access the device and log in to the App Manager.

  2. Select the Installed tab.

  3. Use the scroll bar to browse the list of installed applications.

  4. Select the red Uninstall button next to the application you would like to uninstall, as shown in the following illustration:

Note: Once an app is uninstalled, any settings made for an app are discarded. If you have a trial license and then purchase a paid license, your settings for the trial app will be transferred to the paid license as long as the trial app remains installed at the time of purchase.

Viewing All Apps and Device UIs

To view all available apps and MFP UIs at a device, access the App Manager and tap the ALL tab. From this screen, you can do the following:

  • Install apps or MFP UIs by tapping the Install button next to the item you are interested in.

  • Install a trial version by tapping the Trial button next to the app or MFP UI that you would like to try as a 30-day trial.

Viewing All Installed Apps and MFP UIs

To view all installed apps and MFP UIs at a device, access the App Manager and tap the Installed tab. On this screen, you can change an app’s settings or uninstall the app or MFP UI. Do the following:

  • Tap the Settings button next to the app or MFP UI you would like to customize. Refer to each application’s user guide for information on the available settings that can be changed.

  • Tap the Uninstall button next to the app or MFP UI that you would like to uninstall.

See the following illustration for an example:

Viewing All Free Apps

To view all apps that are free of charge at the device, access the App Manager and tap the Free tab.

To install a free app, tap the Install button next to the app that you are interested in.

See the following illustration for an example:

Viewing All MFP UIs

To view all available MFP UIs at the device, access the App Manager and tap the MFP UIs tab.

To install a trial version of an MFP UI, tap the Trial button next to the MFP UI that you would like to try.

Updating Apps at the Device

We recommend you always use the latest available version of an app. To update your apps at the device, access the App Manager and do the following:

  1. In the App Manager, locate the UPDATES button. If a red badge appears on the button, updates are available for one or more of your purchased apps.

  2. Tap on the UPDATES button. A list of applications with available updates appears.

  3. Tap the Update button next to the application you want to update.

See the following illustration for an example:

Additional Settings for the App Manager

The App Manager’s Settings button provides access additional device settings and information, including the following tabs:

See Also: MarketPlace App Manager

Device Settings

You can change settings for the devices on which the MarketPlace client is installed by using the App Manager. Do the following: ​

  1. Tap the Settings button.

  2. Tap the Device tab. The Device Info page appears:

  1. The following options are available: ​

    • Max Refresh Rate - Sets the frequency at which the MarketPlace client will automatically attempt to synchronize (sync) with MarketPlace. The sync process executes any pending operations for the device that were initiated (either at the device or via MarketPlace) since the last sync occurred. Examples of pending operations include app updates and new firmware installations.

      Note: If the device is in use or asleep at the time of the check, pending operations will not execute and syncing will not be achieved. The MarketPlace client will check again after the designated time period expires.

      You have the following frequency options:

      • 2 Hours
      • 1 Hour
      • 30 Minutes
      • Never

    • Synchronize - To force synchronization between the MarketPlace client and MarketPlace, select Sync Now. Use this function to execute pending device operations immediately instead of waiting for the period specified at the Max Refresh Rate setting to expire.

    • Send Logs - Send device logs to SEC (Solutions Engineering Center) support. You can specify an email address to which SEC can send a reply, and/or include a comment about the issue you want to report. When done, select “Send Logs”.

Note: The sync process described above involves the syncing of device operations between MarketPlace and the MarketPlace client installed a device. It is distinct from password syncing, which involves the syncing of a device admin password between MarketPlace and the MarketPlace client installed a device.

Enabling Shortcuts

To enable shortcuts using the App Manager, do the following:

  1. Tap the Settings button.

  2. Tap the Shortcuts tab. All available apps appear as well as those apps that are already registered on the device’s main screen.

  3. From the Available Applications column, tap on the app you want to display on the device’s Shortcuts screen (accessible when the user taps on the MarketPlace button or the App button from the device home screen).

  4. Tap on an empty box under Registered Applications to position the application where you want the app to appear on the device’s Shortcuts screen.

  5. Tap the Save button to save your changes.

See the following illustration for an example:

Proxy Settings

To enable or disable support for a proxy server on MarketPlace-compatible devices, configure the device’s Web Browser settings for proxy. Do not use the Proxy page in the App Manager.

Important! The instructions for the Proxy page in the App Manager were designed for use on devices no longer supported by MarketPlace. These instructions are not applicable for MarketPlace-compatible devices, and Konica Minolta cannot guarantee successful results for the use of these instructions.

  1. Tap the Settings button.

  2. Tap the Proxy tab.

  3. Use the Proxy Enabled drop-down list and select Yes to enable a proxy server or select No to disable a proxy server. If you enable a proxy server, the following fields activate:

    • Host Address
    • Port Number
    • HTTPS Port Number
    • Authentication
    • Account Name
    • Password

Note: If you enable a proxy server, you must set up the MFP Web Browser’s proxy settings to point to the proxy server and to exclude access to the following:

     127.0.0.1,local host

The following illustration shows the Proxy page:

Viewing Information About MarketPlace

To view information about the MarketPlace Client installed on a device, do the following:

  1. Tap the App Manager button.
  2. Tap the Settings button.
  3. Tap the About tab. Information about the device displays, including: ​
    • Name
    • Description
    • Version
    • Build
    • Developer