Purchasing Apps & Licenses

7 minute read Last updated on March 11, 2024

MarketPlace provides purchase options for apps or licenses via credit card or contract billing. Once you have browsed MarketPlace and decided which products you want to purchase, take the following steps:

Step 1 - Adding Items to Your Shopping Cart

On the Product page page, first specify a quantity to purchase. The default quantity is 1. To change the quantity, click the + or - buttons or enter a quantity directly into the field. In the following illustration, a quantity of 5 has been specified:

Next, click on the Buy Now button. The following occurs:

  • The Quantity to Purchase field returns to a quantity of 1.

  • The Buy Now button briefly changes to display a check mark.

  • A pop-up appears in the upper-right of the page, indicating the product and the quantity added to the shopping cart.

    In the following illustration, the pop-up indicates 5 licenses for Connector for Box have been added to the shopping cart:

You can continue shopping by browsing to another product page, or you can view the shopping cart and/or proceed to checkout by clicking on the Shopping Cart icon in the upper-right of the page.

Step 2 - Checking Out Items Selected for Purchase

To begin the checkout process and purchase the items in your shopping cart, click on the Shopping Cart icon in the upper-right of the page. The Checkout page appears. The Checkout process consists of the following steps:

  1. View Shopping Cart

  2. Submit Payment Information

  3. Confirm Payment Information

In each step, once you complete the required fields, the Continue button activates. To proceed to the next step, click this button. Once you proceed to the second step, the Back button appears. To return to a previous step, click this button.

Step 2a - Viewing Your Shopping Cart

View Cart is the first step in the checkout process. The Product table shows the products selected for purchase and the quantity to purchase. See the illustration below:

To change the order quantity for a line item, click the + or - buttons or enter a quantity directly into the field. To remove a line item from the table, click the X. The Undo button appears. To undo the change, click the Undo button. When finished, click the Continue button to proceed to the Payment step.

Step 2b - Payment Options

The following payment methods are available:

  • Credit card - Available for all users for all purchases.

  • Contract - Available only for users who belong to a product group for which the pay-by-contract option has been activated. A MarketPlace admin must activate this option for the group.

  • Payment Method - This field appears only if multiple payment methods are available to you. Click the drop-down menu and select your method of payment. If the Payment Method field does not appear, only the credit card option is available.

Paying by Credit Card

The option to pay by credit card is available to all users for all purchases. Do the following:

  1. Payment Method - If this field appears on the page, choose the Credit card option from the drop-down list.

  2. Name on card - Enter the name listed on your credit card.

  3. Credit card - Enter your credit card number, expiration date, and CVC number.

  4. Country - Select the country from the drop-down list.

  5. State - Select the state or province from the drop-down list.

  6. Zip - Enter the zip or postal code.

    See the following illustration for an example:

  1. Once you provide valid responses to all of the above fields, the Continue button activates. To complete your purchase, click the Continue button to proceed to the Confirmation step.

Paying by Contract

You can order MarketPlace apps via SAP. However, the option to pay by contract is available only to users who belong to a product group for which the pay-by-contract option has been activated. A MarketPlace admin must activate this option for the group.

To order by contract, do the following:

  1. Payment Method - Choose the Contract option from the drop-down list. If the Payment Method field does not appear, only the credit card option is available for payment.

  2. Sold-to Party - Select the individual or organization you want to bill.

  3. Ship-to Party - If the shipping address is the same as the billing address, check the box. To ship the order to a different individual or organization, leave the box blank.

  4. Once you provide valid responses to all of the above fields, the Continue button activates. See the following illustration:

  1. To complete your purchase, click the Continue button to proceed to Confirmation step.

Step 3 - Confirming Your Order

In this step, review your order to make sure you have specified the correct items, quantity, and payment information. When ready, click on the Place Order button. See the following illustration:

Viewing Your Purchase History

To view a history of your applications and licenses purchased on MarketPlace, select Activity on the MarketPlace menu bar. The Activity page appears, displaying the Purchases tab. See the following illustration:

On the Purchases tab, information about your purchased applications and licenses displays, including:

  • Purchase Date - The purchase date of the application or license.
  • Item - The name of the purchased application or license.
  • Order Number - The order number of the purchased application or license.
  • Status - The purchase status of the order.
  • Quantity - The quantity of apps/licenses purchased.

The Purchasing tab provides the following options:

  • Type - To filter the purchase list by type, click on the drop-down. The following options appear:
    • All - To view all purchased applications and licenses, select this option.
    • App - To view only purchased applications, select this option.
    • License - To view only purchased licenses, select this option.
  • Filter - To search for specific applications and licenses based on keywords, enter search criteria into this field. This search uses type-ahead functionality.
  • Billing History - If a purchased item on the list has a billing history, an Ellipsis button appears on the far-right of the row. For example, Personalize Service plans can be purchased via a subscription plan. To view the billing history for the purchased item, first click on the Ellipsis button. Next, click on the View Billing History link that appears. See the illustration below:

The Billing History window then appears, displaying the billing history for the product. The following illustration shows a billing history for Personalize’s Follow-You Persona Service Business license plan:

Redeeming Purchase Codes

Once MarketPlace processes your order, MarketPlace sends you important order information, including the purchase code, sales order number, and order details. To access your purchased products, you must redeem the purchase code on the MarketPlace site.

Note: MarketPlace usually sends out order information to an email address extracted from the order. If your MarketPlace store does not require email addresses be included in orders, the order information is sent out via another method.

For each MarketPlace order, MarketPlace generates a single purchase code (even if the order contains multiple items). When a purchase code is redeemed, MarketPlace credits the purchased license(s) to the account associated with the logged-on user. The licenses become associated with that account and cannot be transferred to another MarketPlace account.

To redeem your purchase code, access the Redeem Code tab on the Activity page. Do one of the following:

  • Click on the Redeem Purchase Code button on the top bar of MarketPlace. If not logged in to MarketPlace, a prompt appears via which you can log in to your account.

Or

  • Select Activity on the MarketPlace menu bar, and then select the Redeem Code tab.

Once you access the Redeem Code tab on the Activity page, do the following:

  1. Open the email containing the purchase code. Copy the purchase code to your clipboard.

  2. Paste the purchase code into the Purchase Code field, as shown in the illustration below:

  1. Click on the Redeem button.

Notes:

  • Purchase codes are not case-sensitive.

  • You can enter the purchase code with or without the dashes.