Gaining Device Admin Privileges

To manage MarketPlace licenses on a device, you must be an administrator (admin) of the device. To gain admin rights to a device, do one of the following:

• When installing MarketPlace on a device, enter your user name.

• When logging in to MarketPlace at the device, log in as administrator.

• Request an administrator of the device grant you rights using the MarketPlace website.

• Import a device into MarketPlace, then provide the admin password.

Pending Device Admin Status

The Devices page displays the device admin password “synchronization status” for each of your MarketPlace devices. Until MarketPlace verifies the admin password you provide for a device, the device remains un-synchronized and your admin status is assigned one of the following states:

• Pending - MarketPlace is attempting to verify the device admin password you provided. Indicated by the Gear and Key icons together.

• Unknown - MarketPlace has rejected the device admin password you provided (or the password was changed at the device and is now out-of-synchronization with MarketPlace) and your admin rights to the device are suspended until you verify the admin password. Indicated by the Key icon alone.

See the following illustration:

It may take up to an hour for MarketPlace to confirm or reject the admin status. If MarketPlace confirms the password, the synchronization status icons disappear and you now have admin access to the device.

Note: While your admin rights for a device are pending, you can still begin queuing various operations for the device, including any of the following:

• Install apps

• Update apps

• Uninstall apps

• Assign an app to a menu button

Removing Admins from a Device

Individual MarketPlace admins cannot be removed from a device. However, if you uninstall the MarketPlace Client from a device, you remove all MarketPlace admins from the device in the process.

Alternatively, device admins can be “deactivated”. Either of the following will cause all existing device admins to be deactivated from a device:

• The MarketPlace Client is reinstalled on the device.

• MarketPlace detects that the device’s admin password has changed.

In the deactivated state, admins can still see the device on MarketPlace’s Devices page. However, they cannot make any modifications to the device (including installing or uninstalling apps).

Notes:

• Because any user who knows a device’s admin password can gain admin access to the device, we recommend you change your device admin passwords regularly. In this way, you can ensure that removed or deactivated admins cannot regain admin access to a device.

• MarketPlace admins can also remove a user’s admin access to devices by disabling the user’s MarketPlace account, for example for users no longer employed with a company.