Troubleshooting

2 minute read Last updated on June 29, 2023
Issue Solution
Google Cloud Print app suddenly stopped working. Google has announced that Google Cloud Print, their cloud-based printing solution, will no longer be supported as of December 31, 2020. Beginning January 1, 2021, devices across all operating systems will no longer print using Google Cloud Print. In accordance with this announcement, Konica Minolta, Inc. has ended support for Konica Minolta MarketPlace’s Google Cloud Print Setup app, effective December 31, 2020. We recommend you uninstall this app on all devices.
“Change Password” option is missing from the Device Management page. Contact your local authorized service center to determine if your device is equipped with the proper firmware level. If not, the “Change Password” option will not appear for the device. After upgrading the firmware, do the following to display the “Change Password” option:
  1. ​Access the MarketPlace at the device.
  2. Tap the App Manager button.
  3. Log into your MarketPlace account by providing your email address and password that you set up; then tap on the Login button.
  4. Log into the device (if necessary)
  5. Tap on the Settings button.
  6. Tap on the Device tab.
  7. Tap on the Update button.
The “Change Password” option will now be available on the MarketPlace website.
App Manager online login not working with proxy settings enabled on device. Make sure that the MarketPlace is set up to support a proxy server. Do the following:
  1. Access the MarketPlace at the device.
  2. Tap the App Manager button.
  3. Log in offline.
  4. Tap the Settings button.
  5. Tap the Proxy tab.
  6. Using the Proxy Enabled drop-down list, select Yes.
  7. Enter the proxy server’s address in the Host Address field.
  8. Enter the proxy server’s port number in the Port Number field.
  9. Tap the Save button to save your changes.
Custom UI App does not start up on the Basic Style Menu Screen. Contact your local authorized service center to determine if your device is equipped with the proper firmware level.
When trying to start the Custom UI App on MarketPlace, the error message “The app failed to start!” appears. Contact your local authorized service center to determine if your device is equipped with the proper firmware level.